Privacy Policy
Reach Community Church (“we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect personal information when you register for events, make donations or otherwise interact with us through our website.
1. What Information We Collect
Depending on the service you use, we may collect personal information including:
• Your name
• Email address
• Telephone number
• Postal address (where required)
• Emergency contact details (where required for specific events)
• Dietary, medical or accessibility information that you voluntarily provide to assist us in safely delivering an event
• Information relating to your event registration or donation
• Records of your communications with us
2. Why We Collect Your Information
When you make an online payment, your payment is securely processed through Westpac Merchant Services. Reach Community Church does not store your full credit or debit card details.
We collect personal information to:
• Process event registrations and donations
• Communicate important information about events
• Respond to enquiries
• Provide receipts and payment confirmations
• Manage attendance and event administration
• Meet legal, financial and regulatory obligations
• Improve the services and activities we provide
We only collect information that is reasonably necessary for these purposes.
3. How Your Information Is Protected
We take reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure.
Online payments are processed using secure encrypted payment systems provided through Westpac Merchant Services.
Access to personal information is limited to authorised church leaders, employees or volunteers who require the information to perform their responsibilities.
4. Sharing Your Information
We do not sell or rent your personal information.
Your information may be shared only where necessary with:
• Westpac Merchant Services and payment processing providers for the purpose of processing payments;
• service providers assisting us with website hosting, registration systems or communications;
• government authorities where required by law.
Any third-party service providers are expected to handle your information securely and only for the services they provide to Reach Community Church.
5. Event Photography
From time to time, photographs or videos may be taken during church events for ministry, promotional or historical purposes.
If you do not wish to appear in photographs or videos, please advise us before or during the event and we will make reasonable efforts to respect your request.
6. Access and Correction
You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate or out of date.
Please contact us using the details below.
7. Contact Us
If you have any questions about this Privacy Policy or the way your personal information is handled, please contact:
Reach Community Church
Email: info@reachcc.org
Phone: 03 9481 6889
8. Changes to This Policy
Reach Community Church may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.